Terms and Conditions
We understand that in life things come up that you may not be able to plan for. For this reason, we have established a policy that allows for some wiggle room.
We require 1 business day notice to cancel an appointment without penalty.
There will be a cancellation fee for less than 24 hour notice.
LOCKOUTS, meaning that if our crew are not able to access your property on the scheduled day then there will be an additonal FEE.
There will generally be 1 or more Cleaning Techs assigned to your property. Given how scheduling works, we are unable to guarantee the same Cleaning Tech each visit.
Make Clean makes every effort to consistently schedule a predetermined set day that we arrive for each cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
ACCESS TO YOUR PROPERTY
We will discuss arrangements of how to access your property before your first service. Clients generally provide a copy of the access key for the company which alleviates the need for the clients to remember to leave out a hide-a-key or having to wait around to let us in each visit (which also avoids lock out charges).
We accept cash and bank deposit in to our account. The payment details might change. So ask us for the most recent Banking details before making any transfers.
GETTING READY FOR THE CLEANING
Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. To avoid possible breakage we will not clean heavily cluttered areas (shelving, countertops, etc.).
We love them! But please secure any pet that may be a threat.